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RL Group Holdings LTD

Trading as Midland Exteriors

Effective Date: 27/02/2026

1. Who We Are

RL Group Holdings LTD is a company registered in the United Kingdom. We operate under the trading name Midland Exteriors and provide exterior cleaning and property maintenance services.

We are the data controller responsible for your personal data.

If you have any questions about this Privacy Policy, you can contact us at:

Email: Info@midlandexteriors.co.uk

Phone: 07506 478073

2. What Information We Collect

We may collect and process the following information:

Full name
Address
Email address
Telephone number
Property details relevant to quotations
Payment information (processed securely via third-party payment providers)
Website usage data (via cookies and analytics tools)

We only collect information necessary to provide our services.

3. How We Collect Your Information

We collect information when:

You submit a contact form on our website
You request a quotation
You contact us by phone or email
You engage our services
You interact with our website

4. How We Use Your Information

We use your information to:

Provide quotations
Deliver our services
Respond to enquiries
Manage appointments
Process payments
Maintain business records
Improve our website and services

We do not sell or rent your personal information to third parties.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

Performance of a contract
Legitimate business interests
Legal obligation
Consent (where required)

6. Data Sharing

We do not pass customer data to third-party marketing companies.

We may share information with:

Secure payment processors
Accounting software providers
CRM systems
Legal or regulatory authorities if required by law

All third-party providers are required to protect your data.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data, including:

Secure password-protected systems
Restricted access to business systems
Encrypted payment processing
Secure cloud-based CRM storage

We retain personal data only for as long as necessary for legal, tax, and business purposes.

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to processing
Request restriction of processing
Request transfer of your data

To exercise your rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

Website: https://ico.org.uk

9. Cookies

Our website may use cookies to:

Improve website functionality
Analyse visitor behaviour
Improve marketing performance

You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Add text here

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